Case Study: MODIVO achieves scalable, cost-effective chat support with Zowie

Zowie Supports MODIVO’s Transition From Phone to Scalable, Cost-Effective Chat Support

MODIVO, the ecommerce group behind eobuwie.pl and MODIVO, needed a better way to handle growing customer support demand across multiple markets and languages. Its team was skeptical of chatbots after poor past experiences, and existing tools couldn’t integrate well with its support stack or keep up with international, omnichannel service needs. MODIVO turned to Zowie, using its AI Agent and AI Inbox to move beyond legacy phone-heavy support.

With Zowie, MODIVO implemented prebuilt ecommerce automations and a scalable chat support model that the team could train and manage themselves. The results were strong: Zowie now recognizes 97% of incoming chats, resolves 46% of chat tickets overall (55% in several markets), and has cut average resolution time by 47%. Zowie also supports customers in 17 of 19 markets and 13 languages, helping MODIVO deliver faster, more cost-effective service at scale.

MODIVO

Monika Dębska

Customer Service Manager