Case Study: EmpireCovers Achieves 59% Chat Resolution with Zowie

EmpireCovers Hits 59% Chat Resolution by Leveraging Zowie

EmpireCovers, a direct-to-consumer ecommerce company that sells protective covers for cars, boats, and patio furniture, was overwhelmed by a surge in customer support requests in 2020. Its team needed a fast way to deflect repetitive questions, customize the experience, and keep up with rapid growth, so they turned to Zowie and its AI Agent.

Zowie onboarded EmpireCovers in just two weeks with a fully customizable solution and dedicated support. The result was a 59% chat resolution rate, 81% chatbot recognition rate, an 89% drop in first response time, and an 82% drop in resolution time, helping EmpireCovers deliver faster, more effective customer service.

EmpireCovers

Emily Spatucci Pages

Customer Service Manager