Case Study: Challengermode achieves 86% automated replies and zero headcount growth with Zowie

Challengermode Automates 86% of Customer Support Tickets without Hiring New Agents

Challengermode, a Stockholm-based gaming platform for online competitions, was seeing rapid user growth and a surge in repetitive support requests. Wanting to maintain high-quality support without hiring and to free agents for complex technical issues, they trialed Zowie’s customer support automation platform as an alternative to traditional chatbots to future-proof their scaling.

Zowie implemented automated flows for Challengermode’s most common questions with quick onboarding and ongoing maintenance. Within a week 50% of chats were automated and today 86% of replies to incoming chat requests are automated, enabling Challengermode to scale support with 0% increase in customer service headcount while reducing agent workload and preserving response quality.

Challengermode

Christopher Teljstedt

Co-Founding Engineer & Head of Growth