Case Study: Beerwulf achieves 2x ROI with Zowie

Beerwulf doubles ROI with Zowie and lifts CSAT to 85%

Beerwulf, an online seller of beer operating across 10 European markets, faced a challenge with its previous chatbot solution from Zendesk, which required extensive manual upkeep and struggled to resolve repetitive customer questions effectively. This led to a drop in customer satisfaction. Seeking an automation solution that could deliver meaningful resolutions across different markets with minimal maintenance, they turned to the vendor Zowie and its AI Agent product.

By implementing Zowie's AI Agent, which uses generative AI to instantly create a knowledge base without manual training and automatically improves using customer feedback, Beerwulf achieved significant results. The solution provided a 2x return on investment, a 74% question recognition rate, and a 30% full resolution rate across all markets. Furthermore, their CSAT score jumped to 85%, and the AI agent even began to generate sales by recommending products.

Beerwulf