Case Study: MongoDB achieves stronger customer success and retention with ZoomInfo’s Chorus

Understanding What Success Means for Customers, and How to Help Them Achieve It

MongoDB, a global software company with more than 15,000 customers, used ZoomInfo’s Chorus conversation intelligence platform to help its sales and customer success teams share best practices and improve handoffs. The challenge was capturing accurate customer context, ramping new reps faster, and giving customer success enough detail about why deals were won and what customers needed next.

With ZoomInfo’s Chorus, MongoDB recorded and reviewed calls, built internal playlists, and shared snippets across sales, support, engineering, and customer success to solve issues faster and improve coaching. The result was stronger collaboration, quicker problem-solving, better customer engagement and retention, and even new product ideas born from customer feedback.

MongoDB

Sean Andrew

Senior Vice President