Case Study: Shiji Group enhances customer support with Zoho Desk

Shiji Group Provides Enhanced Customer Experience with Zoho Desk

Shiji Group, a multinational provider of technology solutions for the hospitality, retail, and food service industries, faced challenges with scalability and global browser support from its previous customer service system during its international expansion. To support its growing client base of over 91,000 hotels, the company needed a new, reliable ticketing platform that could grow with them, leading them to evaluate Zoho Desk.

The solution implemented by Zoho Desk provided Shiji with a highly configurable and automated helpdesk, including multi-brand support portals, seamless integration with Zoho CRM, and critical custom functions like associating one contact with multiple accounts. As a result, Shiji efficiently supports its vast global customer base from multiple acquired offices, uses the system for performance reviews, and has achieved significant cost control with 600 users. Zoho Desk has proven to be a scalable technology partner for Shiji's continued growth.

Shiji Group

Kyle Kurdle

Vice President