Case Study: RJG achieves a very positive NPS with Zoho Desk

RJG Inc. Chose Zoho Desk to Enhance their Customer Experience and Achieved a very Positive Net Promoter Score

RJG Inc., a global injection molding solutions company, faced significant challenges with its outdated customer support system. Their previous software was not user-friendly and lacked essential features, forcing their technical team to rely on inefficient manual tracking through Google Docs and spreadsheets. This made it difficult to manage, search, and connect support tickets, creating a major hassle for the team and prompting their search for a cloud-based digital ticketing solution like Zoho Desk.

By implementing Zoho Desk, RJG integrated it with tools like Zoho CRM, Forms, and Analytics to automate workflows and centralize customer information. This provided full visibility into ticket statuses and automated 75% of their manual paperwork. The solution enabled RJG to achieve a very positive Net Promoter Score, increase their annual ROI, and free up employees to focus on more productive work, greatly enhancing their customer support operations.

RJG

Jason Yoffy

Director of Engineering