Case Study: Pioneer Insurance improves efficiency and resolves 75% of tickets the same day with Zoho Desk

Pioneer Insurance selects Zoho Desk to improve its business efficiency significantly

Pioneer Insurance, an all-Filipino insurance company based in Makati City, faced a challenge in tracking IT support tickets and identifying recurring system issues. They needed a robust solution from a vendor like Zoho Desk that could not only log and manage requests but also provide analytics to address root causes, all supported by a capable implementation team.

By implementing Zoho Desk, the company gained a flexible ticketing and analytics system. This solution enabled Pioneer Insurance to resolve 75% of tickets on the same day they were opened. Most significantly, Zoho Desk's reporting capabilities allowed them to identify and permanently fix recurring problems, eliminating thousands of tickets annually and significantly improving operational efficiency.

Pioneer Insurance

Earl Ferrer

First Vice President