Case Study: HealthServe improves migrant worker support with Zoho Desk

HealthServe ensures optimal support for migrant workers with Zoho Desk

HealthServe, a non-profit organization providing medical and social assistance to migrant workers in Singapore, faced an overwhelming spike in support cases during the COVID-19 pandemic. With call volumes peaking at over 300 per day, their small team needed a unified system to manage every grievance and ensure no request for help was missed. They turned to vendor Zoho to implement its Zoho Desk help desk platform.

Using Zoho Desk, the team of staff and volunteers efficiently logs each call as a ticket, reviews it, and follows up to create a personalized plan for each worker. The solution integrates with a separate case management system built on Zoho Creator. This structured process from Zoho enabled HealthServe to confidently manage support for over 200,000 migrant workers, ensuring every individual who appealed for help was contacted and assisted.

HealthServe

Michael Cheah

Executive Director