Case Study: GPRS improves ticketing automation and support visibility with Zoho Desk

GPRS Chose Zoho Desk for its seamless automation capabilities

Ground Penetrating Radar Systems (GPRS), a company specializing in subsurface damage control, was hindered by a rigid, limited ticketing system that failed to support its expansion across departments. This led to an overburdened central email, workflow failures, and confusion, preventing teams like compliance and accounting from performing their tasks effectively. To overcome these obstacles, GPRS sought a robust and flexible solution to streamline its operations, which led them to Zoho Desk.

Zoho Desk provided a user-friendly and highly customizable ticketing solution that GPRS implemented across all its departments. The platform enabled complex automations, seamless integrations with systems like Microsoft Teams, and powerful reporting. As a result, GPRS transitioned smoothly and gained significant capabilities, with the IT team able to fulfill automation requests 9 out of 10 times compared to just 3 out of 10 with their previous system. The implementation of Zoho Desk has allowed for efficient department-specific email flows, improved agent performance tracking, and greater overall operational insight.

GPRS

Kunal Rijhsinghani

IT System Administrator