Case Study: CreditAccess Grameen achieves faster audit ticket tracking with Zoho Desk

CreditAccess Grameen generates reports in minutes with Zoho Desk

CreditAccess Grameen, a major microfinance institution, faced a challenge in its internal audit department. Their manual process of tracking policy breaches and irregularities across nearly 2,000 branches using emails and Excel sheets was time-consuming, prone to error, and made it difficult to monitor ticket statuses. They needed a streamlined system to improve internal communication and reporting for management.

The company implemented Zoho Desk, customizing it with automated ticket generation, a round-robin assignment system, and specialized blueprints to control ticket status updates. This solution provided effective ticket tracking, automated reporting, and a knowledge base. As a result, Zoho Desk enabled the team to generate reports in minutes instead of days or weeks, significantly improving work efficiency and data accuracy.

CreditAccess Grameen