Case Study: Centilytics boosts customer satisfaction and sales productivity with Zoho Desk

Centilytics, Globee Awards Startup of the Year, Uses Zoho Desk to Increase Customer Satisfaction Rate

Centilytics, an IT services and cloud management company, faced the challenge of sustaining rapid growth while reducing inefficiencies and redundant processes. Their existing service desk solutions were not meeting their needs, so they sought a new solution with an advanced UI to improve agent learning and adoption. They turned to Zoho Desk for a solution.

Implementing Zoho Desk provided Centilytics with a robust solution featuring automation, integrations, and powerful analytics. The vendor's platform enabled them to automatically route and manage a high volume of tickets, significantly improving processes and collaboration. As a result, Centilytics resolved 33,590 tickets in one department, adopted the software two times faster than previous solutions, and gained valuable real-time insights to drive growth and increase customer satisfaction rates.

Centilytics

Kushagra Sahni

Chief of Staff