Case Study: Load Delivered achieves immediate ROI and standardized sales growth with Zoho CRM

Zoho CRM Delivers Immediate ROI For Transportation Company

LoadDelivered, a US logistics and supply company led by VP of Business Development Robert Peck, faced a fragmented, highly competitive market managing about 30,000 trucking partners and manufacturer clients. Before 2016 the team tracked customers and sales with Word documents and spreadsheets, making it difficult to balance new-customer acquisition with farming existing accounts—so they turned to Zoho CRM for a web-based, standardized sales platform.

Implemented in August 2016 by Operations Manager Hannah James and a development team, Zoho CRM was rolled out across 27 user licenses for inside and outside sales, immediately accelerating sales and delivering a clear return on investment. Zoho CRM also improved communication between Chicago and Los Angeles offices and enabled rapid onboarding of new reps, standardizing the sales process to support sustainable long-term growth.

LoadDelivered

Robert Peck

VP of Business Development