Case Study: TeleCloud boosts orders and revenue with Zoho CRM

TeleCloud uses Zoho's workflow automation to increase revenue by 30% without an increase in overhead

TeleCloud, a hosted VoIP provider, faced significant challenges managing its growing customer base and order volume using disconnected tools like spreadsheets and email. This chaotic system hindered their ability to scale efficiently and provide a high-quality customer experience. To overcome this, they turned to Zoho CRM and the broader Zoho One ecosystem to centralize their operations and automate workflows.

By implementing Zoho CRM, Zoho TeleCloud transformed its sales processes with custom modules and workflow automations. The solution from Zoho streamlined order fulfillment, improved inter-departmental collaboration, and integrated with other Zoho apps like Creator and Cliq. This resulted in a 30% annual increase in revenue without a corresponding rise in overhead costs, positioning the company for continued exponential growth.

TeleCloud

Josiah Salser

Director of Operations