Case Study: Suzlon Energy Australia achieves transparent sales and project workflows with Zoho One

Suzlon Energy - Customer Case Study

Suzlon Energy Australia, a major player in the renewable energy sector, faced significant internal challenges due to its reliance on manual processes and Excel trackers to manage hundreds of projects, which hampered productivity. The company sought to digitize its operations but needed a solution with a thorough trial period that wouldn't overwhelm its employees. Zoho stood out by providing an extended trial of its Zoho One platform, which was crucial for their detailed evaluation process.

The solution, implemented with a partner, started with Zoho CRM to create a transparent sales cycle and was followed by Zoho Projects to centralize project management. Zoho's suite replaced numerous standalone apps, eliminating manual paperwork. The results for Suzlon Energy Australia included clearly defined and monitored processes, the ability to instantly identify bottlenecks, and a centralized platform for tracking over 100 projects. Zoho provided consistent support throughout the implementation and beyond, leading to widespread adoption and a strong return on investment.

Suzlon Energy

Marshal Fernandes

Chief Financial Officer