Case Study: Skills2Work achieves 40% productivity gain with Zoho CRM Canvas

Skills2Work increases team productivity by 40% using Canvas for Zoho CRM

Skills2Work, a UK-based vocational learning company, needed a more efficient way to collect crucial information from potential students during initial calls. Their process of using separate paper scripts for different courses was time-consuming, prone to errors, and difficult for new team members to learn. They sought a customized solution within their Zoho CRM to streamline this essential process.

By implementing Zoho's Canvas, Skills2Work embedded their dynamic call scripts directly into the CRM's user interface. This allowed their team to automatically pull up relevant questions based on the course a student was interested in, eliminating confusion and reducing call times. As a result of using Zoho's solution, the company reported a 40% increase in team productivity, 100% improvement in interface clarity, and a significant increase in the number of clients booking onto courses.

Skills2Work

Jim Hincks

Director