Case Study: IDT streamlines operations and boosts customer experience with Zoho CRM

IDT boosts productivity 6x with Zoho CRM

IDT, a global telecom company and parent of National Retail Solutions (NRS), faced operational inefficiency as its rapid growth outpaced its use of manual tools like Google Sheets. After an unsuccessful implementation of Salesforce, the company sought a CRM solution from Zoho that was easy to implement, user-friendly, and could integrate seamlessly with its other systems to streamline data management and reporting.

Zoho CRM provided a unified ecosystem that automated IDT's sales, customer service, and shipping processes through deep integrations with tools like Zoho Creator, Zoho Desk, and Five9. The solution significantly enhanced operational efficiency, saving approximately 2,900 hours in a fiscal year and increasing overall productivity by up to six times. This led to a 42% increase in revenue for IDT, demonstrating the profound impact of Zoho's implementation.

IDT