Case Study: 99 Calls boosts efficiency and client relations with Zoho CRM

How 99 Calls improved efficiency and client relations through strategic integration

99 Calls, a US-based lead generation and marketing company, faced operational challenges as it grew, including inefficient manual workflows, a lack of tool integration, and difficulties in managing its sales pipeline and client onboarding. These issues hampered team collaboration and productivity. Seeking a more organized approach, the company turned to Zoho and implemented the Zoho One suite to streamline its processes.

By utilizing Zoho CRM with Workflow Automation, along with integrated solutions like Zoho Desk, Books, Analytics, and Voice, Zoho provided a centralized platform. This automation eradicated manual errors, streamlined communications, and improved reporting. The results were significant: 99 Calls now manages over 700 active accounts, 40,000 leads, processes 3,000 support tickets, and handles 1,200 calls monthly through the Zoho ecosystem, leading to heightened efficiency and improved client satisfaction.

99 Calls

Fred Lovine

President and Head of IT Development