Case Study: HexaHealth cuts lead response time by 80% with Zoho CRM Plus

HexaHealth decreases its average lead response time by 80% using Zoho CRM Plus

HexaHealth, a healthtech platform and India's largest hospital network, faced significant challenges in tracking and managing leads from multiple sources using Google Sheets. This resulted in lead leakages, an inability to monitor their sales funnel in real time, and confusion among sales representatives regarding lead ownership. These issues prompted them to accelerate their search for a robust CRM solution, leading them to Zoho CRM Plus.

By implementing Zoho CRM Plus, HexaHealth leveraged its deep customization, workflow automation, and seamless integrations to streamline its entire lead management process. The solution integrated with various lead sources and communication tools like Knowlarity and WhatsApp, enabling real-time lead capture and automated assignment. This allowed HexaHealth to decrease its average lead response time by 80%. Furthermore, the use of Zoho Analytics provided powerful insights from consolidated data, saving significant time and having a substantial impact on their productivity.

HexaHealth

Amit Mutreja

Director of Product Management