Case Study: Prosound achieves cloud-based customer and equipment tracking with Zoho CRM

Caller Experience Company Transforms Customer and Equipment Tracking with Zoho CRM

Prosound, a small B2B telecommunications consulting firm, struggled for years with spreadsheets and disparate databases as its customer base grew. The company needed a low-cost, flexible CRM with mobile integration to import thousands of contacts, track changing customer equipment, and let field staff access and edit records. After trying other options, Prosound selected Zoho CRM (with customization via Zoho Creator) to meet those needs.

Zoho CRM was implemented quickly and allowed Prosound to migrate thousands of contacts, add custom equipment-tracking fields over time, and enable mobile access and cloud backups. By tying Zoho CRM to Zoho Creator for email and data linking, Prosound moved to a fully virtualized office, gained instant backup and recovery, and can now pull up precise customer and equipment information in the field—transforming their workflow and eliminating previous data gaps.

Prosound

Chester Hull

Founder/CEO