Case Study: Global Call Forwarding boosts sales productivity and account growth with Zoho CRM

A cloud phone service provider increased their revenue by 95% using Zoho CRM

Global Call Forwarding, a cloud phone service provider, faced challenges managing its growing scale of operations with its previous slow and complex CRM systems. They needed a flexible, reliable, and easily navigable solution to support their sales team. The company chose to implement Zoho CRM to address these issues and streamline their customer management processes.

By implementing Zoho CRM, the vendor provided a central platform that integrated multiple lead sources and automated follow-up processes using workflow rules and blueprints. This solution, which included telephony integration and team collaboration features, dramatically increased the sales team's efficiency. As a result of using Zoho CRM, Global Call Forwarding saw a significant measurable impact, doubling the number of new business accounts they win each month and increasing revenue by 95%.

Global Call Forwarding

Luke Genoyer

Business Development Manager