Case Study: e-Contact achieves improved prospect communication and increased PureCloud & PureConnect awareness with ZINFI Technologies' Partner Portal

Genesys Partner E-Contact Uses ZINFI Partner Portal to Communicate More Effectively with Prospects and Generate Awareness of PureConnect and PureCloud Solutions in Latin America

e-Contact, a Chile-based telecommunications provider and Genesys reseller of PureCloud and PureConnect, faced a core challenge: prospects and existing customers in Latin America were largely unaware of Genesys solutions and needed more effective, localized marketing and outreach. As a Genesys partner, e-Contact began using the Genesys partner marketing portal powered by ZINFI Technologies to help address that gap.

ZINFI Technologies’ partner portal delivered turnkey, co‑brandable campaigns, automated email blasts and social syndication, and built‑in reporting/analytics that e-Contact uses to track campaign performance and customer journeys. The result, according to e-Contact, is improved marketing efficiency, greater customization, and valuable campaign data that boosts awareness of PureCloud and PureConnect and strengthens communication with prospects and clients.

e-Contact

Alicia Robleto

Sales and Marketing Executive