Case Study: e-Contact improves multichannel communication and campaign performance with ZINFI Partner Portal

e-Contact improves multichannel marketing with ZINFI across 26 countries

e-Contact, a telecommunications provider and Genesys partner based in Chile, faced the challenge of generating awareness for Genesys products like PureCloud and PureConnect among its customers in Latin America. Their main priority was improving communication and marketing to both existing clients and new prospects.

To address this, e-Contact utilized the partner portal provided by ZINFI Technologies. This platform automated essential marketing processes, including email blasts and social syndication, and provided easy-to-customize, co-branded campaigns. The solution delivered by ZINFI resulted in improved efficiency, greater customization, and valuable data for e-Contact to better understand customer priorities and map their journey, fully meeting the company's high expectations for multichannel communication.

e-Contact