Case Study: TELUS achieves faster incident and change cycles with ZigiOps

Telus accelerates incident resolution with ZigiWave (ZigiOps)

Telus, a leading telecommunications company, faced a challenge with fragmented data across its critical IT monitoring systems, including Dynatrace, SolarWinds, Splunk, and OBM. This lack of integration created operational silos and delayed incident response. To address this, Telus implemented the ZigiOps integration platform to seamlessly connect these disparate tools.

Using ZigiOps, Telus automated the real-time synchronization of alerts, topology data, and events between its systems. This solution provided a unified view of its IT environment, which significantly streamlined workflows and enhanced monitoring capabilities. As a result, ZigiOps helped Telus respond to incidents faster and with greater accuracy, greatly improving operational efficiency and reducing manual processes.

Telus