Case Study: RiverCom 911 achieves state-of-the-art, reliable public-safety communications with Zetron MT-4E and Extended Service Plan

RiverCom 911 replaces obsolete Land Mobile Radio (LMR) network with the MT Series to ensure reliable communications for public safety

RiverCom 911, the multi-jurisdictional PSAP serving Chelan and Douglas counties in Washington, faced a critical challenge when its decade-old LMR network was declared end-of-life in 2018, jeopardizing software updates, parts and support for the 23 law enforcement, fire and EMS agencies it serves. RiverCom chose Zetron and the MT-4E Series (with the Zetron Extended Service Plan) to replace the obsolete system and ensure long-term manufacturer-backed support.

Zetron deployed its MT series P25-based VHF simulcast solution across 14 sites, adding analog and digital capability, geo-diverse redundant controllers, remote monitoring and 24/7 technical support; the summer 2018 cutover was completed with only brief channel switches (~10 minutes) and no loss of coverage. The Zetron system now provides superior coverage and voice quality across RiverCom’s ~4,843 sq. mile service area (about 115,000 residents and 50,000 911 calls/year), is highly redundant, performing beyond expectations, and supports future expansion.

RiverCom 911

Joshua Humphrey

Radio Systems Technical Manager