Case Study: Powerco boosts field crew safety and communication with Zetron ACOM DMR

PowerCo boosts call handling efficiency by 50% to 70% with Zetron

Powerco, New Zealand's second-largest utility provider, faced a critical challenge with its emergency communications system. Their old radio network had dangerous coverage black spots, leaving field crews without reliable contact to the control room, especially during emergencies. To address this safety issue, Powerco partnered with vendor Zetron to implement a new digital mobile radio (DMR) platform, utilizing Zetron's ACOM Command & Control System.

Zetron implemented its ACOM system to drive a 32-position console, which was integrated with a new fleet of Hytera radios. The solution provided extensive coverage, even in previously unreachable areas, and introduced advanced features like encrypted messaging. The results were immediately impactful; during major storms, the Network Operations Center increased call handling efficiency by 50-70% and handled a massive volume of faults without needing to activate its emergency storm room, significantly boosting safety and operational readiness.

PowerCo