Case Study: Lauderdale County achieves uninterrupted 911 operations with Zetron MAX Call Taking & MAX Dispatch

MAX-imizing Uptime Lauderdale County upgrades their 911 center with Zetron MAX Call Taking & MAX Dispatch

Lauderdale County’s 911 center (Lauderdale 911) serves about 90,000 residents and handles roughly 250,000 calls a year. Facing aging Vesta Palace and Motorola MCC5500 consoles with dwindling manufacturer support, the agency needed a modern, vendor-neutral solution — Lauderdale County selected Zetron’s MAX Call Taking and MAX Dispatch (delivered via partner Comsouth).

Comsouth installed four Zetron MAX Call Taking and MAX Dispatch positions using a temporary communications room to avoid interruption; the intuitive, customizable interface allowed on‑the‑floor training and quick adoption. Since deployment, Zetron’s solution has eliminated system failures and outages, shortened new-hire training time, provided vendor flexibility, and sustained reliable 24/7 operations for Lauderdale County’s high call volume.

Lauderdale County

Jared Stanley

Communications Director