Case Study: Boxborough Police Department achieves interoperable, redundant dispatch and broadband PTT readiness with Zetron MAX Dispatch

MAX Dispatch Opens the Door to Broadband PTT

The Boxborough Police Department in Boxborough, MA, needed to replace a 15-year-old dispatch system with a solution that provided interoperability across agencies, 24/7 redundancy, system health monitoring, ease of use and maintenance, and a path to migrate to a Tait P25 network and broadband PTT. They selected Zetron’s MAX Dispatch (installed with help from reseller All-Comm Technologies) to meet those requirements.

Zetron implemented MAX Dispatch with a staged, dispatcher-informed configuration and parallel installation, delivering dual-network redundancy, three redundant connections to the Tait system (P25 DFSI, Tait analog, and RF control), remote laptop capability, console control/alerts for doors, and a one-button simultaneous paging feature that shaved precious minutes from responses. The Zetron system provided reliable 24/7 operation, seamless analog-to-P25 migration, intuitive use (dispatchers required no formal training), and added support for broadband PTT via the P25 CSSI.

Boxborough Police Department

Warren Ryder

Chief of Police & Director of Communications