Case Study: Jersey County Government achieves enhanced redundancy, smarter reporting and easier dispatching with Zetron's MAX Call-Taking

MAX Call-Taking Passes the Ultimate PSAP Test

Jersey County Government’s 9-1-1 center faced an end-of-life legacy system, limited backroom space, and the need to move to IP-based, Next‑Generation i3 call handling while gaining better reporting and mutual backup with neighboring agencies. After evaluating options, Jersey County Government selected Zetron’s MAX Call‑Taking system to meet those requirements.

Zetron’s MAX Call‑Taking was installed using a gradual trunk-by-trunk cutover so the center stayed live with no missed calls; telecommunicators received focused training and the system’s small footprint and built‑in redundancy enabled shared backup with nearby PSAPs. A year after deployment Zetron’s solution delivered measurable benefits: reliable, redundant call handling, easy monthly call reporting (previously unavailable), streamlined dispatcher workflows, and a future-ready i3-capable platform.

Jersey County Government

William Rob Hedger

Executive Director of The Emergency Telephone Safety Board (ETSB)/E9-1-1 Center