Case Study: Rosemont Village 911 handles 75K daily visitors with Zetron MAX Call‑Taking

MAX Call-Taking Equips Village of Rosemont to Serve 75K Visitors per Day

Rosemont Village 911, the public safety answering point for the Village of Rosemont, Illinois, must serve a small resident population plus roughly 75,000 daily visitors and heavy interstate traffic. Facing aging CAD and end-of-life call-taking equipment that lacked Next-Generation compliance and VoIP integration, Rosemont selected Zetron’s MAX Call‑Taking system to combine administrative and 9‑1‑1 calls, support text-to-911, and integrate with the community VoIP network.

Zetron, deployed via reseller Mercury Systems, fully staged and programmed the MAX Call‑Taking solution, provided hands-on training and a careful cutover, and integrated redundancy and NG capabilities. The Zetron MAX Call‑Taking system has operated reliably since installation, improved dispatcher workflow and system resilience, and equips Rosemont Village 911 to handle its fluctuating population and the roughly 75,000 visitors per day with minimal risk of failure.

Rosemont Village 911

Jim O’Toole

Coordinator