Case Study: Kitsap 9-1-1 achieves NG9-1-1 readiness and cutting-edge emergency communications with Zetron MAX Call Taking

Kitsap 9-1-1 Maintains Cutting Edge in Emergency Communications

Kitsap 911 needed to modernize emergency call handling as call volume grew to over 331,000 calls in 2016 (200,000+ emergency calls, a 5% increase over 2015) and 74% of calls originated from cell phones, while the State of Washington moved to an i3 ESInet requiring NG9-1-1 support. To upgrade from its legacy Zetron 3200 series without sacrificing reliability, Kitsap 911 selected Zetron’s MAX Call Taking solution (complementing its existing ACOM/MAX Dispatch environment).

Zetron implemented the MAX Call Taking system, provided system admin and end-user training, and integrated NG9-1-1 features, enabling Kitsap 911 to adopt new capabilities without service disruption. As a result, Kitsap 911 remained operational under increased load, became the first agency in Washington to deploy text-to-911, and benefited from faster issue resolution and reduced training friction thanks to Zetron’s familiar user interface and support.

Kitsap 911

Richard Kirton

Executive Director