Case Study: Cheektowaga Public Safety Dispatchers achieve faster response and lower costs with Zetron Series 4000

Cheektowaga Chooses Zetron’s Affordable, Easy-to-Use Series 4000

Cheektowaga Public Safety Dispatcher needed to outfit a new 9‑1‑1 communication center that required additional operator positions, fast training for 28 dispatchers, easy in‑house programming, and a budget‑friendly solution. After evaluating options, they selected Zetron’s Series 4000 dispatch system to meet those operational and cost constraints.

Zetron supplied a six‑position Series 4000 installation (installed with local reseller support) and added features such as console door controls and linked panic buttons. The mid‑March to early‑April deployment was seamless, dispatchers ramped up quickly, the system performed reliably during high‑demand incidents, and most programming changes are now handled in‑house—reducing downtime and cutting maintenance costs. Zetron’s Series 4000 delivered the ease of use, functionality, and cost‑effectiveness Cheektowaga required.

Cheektowaga Public Safety Dispatcher

Paul Hockwater

Senior Public-Safety Dispatcher