Case Study: All In Credit Union achieves 75%+ auto-decisioning, 18% higher approvals and $1M annual profit gain with Zest AI

All In Credit Union - Customer Case Study

All In Credit Union needed faster, smarter loan decisions to improve the borrower journey. Using Zest AI’s decisioning solution, the credit union sought to move well beyond an auto-decisioning benchmark of roughly 15% so members could receive immediate decisions and staff could spend more time on member service.

Zest AI implemented its AI-driven credit decisioning, enabling more than 75% auto-decisioning (up from ~15%), an 18% increase in approvals with no added risk, and about $1M in profit gain per annual vintage. With Zest AI’s solution most members now get immediate decisions and staff time is freed to engage members and deliver better service.

All In Credit Union

Todd Peeples

SVP Sales & Lending Administration