Case Study: TeamSystem achieves 80% automation of repetitive support requests with Zendesk AI

TeamSystem automates 80% of repetitive requests with Zendesk AI

TeamSystem S.p.A, a major European SaaS provider, faced the challenge of unifying five fragmented support tools across its newly acquired companies in Spain. This disjointed system was ill-equipped to handle a sudden surge in customer queries caused by new local regulations. To modernize their support and scale efficiently, they partnered with vendor Zendesk to implement the Zendesk platform and its AI Agents.

The solution involved centralizing all support onto Zendesk and deploying AI Agents to automate responses to common inquiries. This resulted in AI handling approximately 100,000 questions per month and automating up to 80% of repetitive requests, which led to a 99% reduction in repetitive emails. For Zendesk customer TeamSystem, this dramatically improved efficiency and customer satisfaction scores without requiring additional staff.

TeamSystem S.p.A