Case Study: Wiredcraft achieves a systemized sales process and increased revenue with Zendesk Sell

Wiredcraft - Customer Case Study

Wiredcraft, a San Francisco and Shanghai–based digital agency, struggled with sales opportunities hidden in personal email accounts and no coherent way to track pipeline or forecast revenue. Seeking a simple, mobile-first CRM, Wiredcraft selected Zendesk Sell (formerly Base CRM) to consolidate sales data and make the sales process transparent.

Since implementing Zendesk Sell in August 2013, Wiredcraft systemized its sales process, built reliable forecasts, and gained clearer revenue visibility using Zendesk Sell’s reporting and mobile tools. The company reports 100% user adoption among sales staff and increased revenue driven by higher sales productivity, and plans to add more users as a result of the platform’s intuitive interface.

Wiredcraft

Alex Hancock

Chief Client Officer