Case Study: Launchcloud achieves two-way lead sync and accelerates sales growth with Zendesk Sell

UK startup extends platform capabilities with Sell integrations

Launchcloud, a UK startup that builds web and mobile forms for field-based data capture, faced rapid growth and needed a user-friendly CRM to manage sales and post-sales relationships. After evaluating options like Zoho and Salesforce, Launchcloud chose Zendesk Sell for its clean interface, digestible data display and strong API potential to support integrations.

Zendesk Sell was deployed to organize Launchcloud’s pipeline with communication and email tracking, and Launchcloud built a seamless two-way sync between their platform and the Sell API so leads, contacts, companies and attachments update automatically. The integration increased transparency and accountability across sales processes, made pipeline management faster and easier, and leveraged Sell’s tools for reporting and forecasting — with rep productivity tools shown to make sales reps up to 10x more productive.

Launchcloud

Matt Doyle

Chief Executive Officer