Case Study: Kontakt.io achieves an 18% increase in support capacity and a 360° customer view with Zendesk Sell

Kontakt.io Improves Its Customer Experience with Sell and Zendesk

Kontakt.io, a global provider of Bluetooth proximity technologies, faced fragmented communications between sales and support that made it hard to field technical questions during sales and onboarding. To provide full account context and improve collaboration, Kontakt.io adopted Zendesk Sell and connected it with Zendesk using the pre-built integration.

By using Zendesk Sell’s integration with Zendesk, sales gained visibility into support activity and support could see sales data in tickets, creating a 360-degree account view that reduced app switching and streamlined onboarding. The solution improved productivity, enabled better-timed upsells and customer-health reporting, and delivered measurable impact — including an 18% increase in support request capacity — while helping Kontakt.io identify training gaps and close more deals.

Kontakt.io

Martin Calzada

Technical Support Lead