Case Study: Junkyard Golf Club achieves 300% revenue increase from support tickets with Zendesk Sell

Junkyard Golf Club scales nationally with Zendesk

Junkyard Golf Club, a fast-growing UK leisure brand known for its cheeky indoor mini‑golf venues, needed to modernize customer support as it expanded from a popup to five locations. To scale quickly and reduce long response times, the company implemented Zendesk products—Support, Guide, Chat, Talk, Explore—and is transitioning its sales function to Zendesk Sell.

By adding live chat and other Zendesk tools, Junkyard Golf Club empowered a six‑person team to handle roughly 9,000 contacts per month, cut average response times (email from 48 to 8 hours, social to 30 minutes, chat under 1 minute), and raise CSAT to 94%. The new workflow and chat upsells generated a 300% increase in revenue from support tickets and a 32% conversion rate, outcomes the company plans to further integrate with Zendesk Sell.

Junkyard Golf Club

Ruth Derry

Customer Service Manager