Case Study: TTI Wireless achieves accurate sales data and boosted productivity with Zendesk Sell

IT company makes a bold switch and finds good data is easy to come by with Sell

TTI, a New Jersey–based IT and Wi‑Fi services provider, faced poor Salesforce adoption and unreliable sales data. Management needed a CRM with full Exchange email integration, a robust mobile app, and minimal admin overhead that reps would actually use—so they turned to Zendesk Sell.

Zendesk Sell was implemented quickly and adopted company‑wide within a month, providing a native dialer, email intelligence, call logging, reporting, smart lists and custom notifications. The six‑person team now makes 50–70 calls per day, managers get accurate pipeline visibility, and reps save hours every day versus Salesforce; TTI also plans to deploy automated customer‑satisfaction emails using Zendesk Sell.

TTI

Dave Dixon

Sales Manager