Case Study: NOW achieves 25% pipeline growth and a record sales month with Zendesk Sell

ISP faces regional growth head-on with Sell

NOW, a New Zealand broadband provider, was struggling to maintain visibility across its centralized and regional sales teams during rapid growth. After finding Salesforce, RightNow and Sugar too complex, NOW adopted Zendesk Sell for its simplicity and mobile-first design so reps could enter data and managers could see real-time pipeline visibility.

Zendesk Sell delivered a streamlined mobile CRM with reporting and forecasting that let managers remotely guide teams, clarify expectations, and track conversion rates. The impact was immediate: NOW recorded a sales record in the first month after implementation and increased pipeline value by 25%, while improving rep productivity and win rates.

NOW

David Nation

Head of Sales and Marketing