Case Study: Dom & Tom achieves process-driven sales and improved pipeline visibility with Zendesk Sell

Dom & Tom gets process-driven with Zendesk Sell

Dom & Tom, a fast-growing mobile and web development agency founded in 2009, faced scaling challenges as sales grew beyond what spreadsheets could manage. Seeking better pipeline visibility, contact management, and team collaboration, they adopted Zendesk Sell (Sell) to replace cumbersome Google sheets and provide a CRM that fit their agency’s workflow.

Zendesk Sell gave Dom & Tom a centralized sales pipeline with communication tracking, task management, sorting/grouping by owner, and forecasting tools, becoming integral to weekly sales meetings and strategy planning. As a result, Zendesk Sell helped the team move from ad-hoc tracking to a more methodical, process-driven sales approach with clearer pipeline visibility, improved collaboration, and better forecasting and prediction.

Dom & Tom

Drew Papadeas

Director of Business Development, Dom & Tom