Case Study: DigiMapps achieves 175% monthly sales growth and 4x call volume with Zendesk Sell

DigiMapps Drives Team Productivity and Monthly Sales with Sell + Paycove

DigiMapps, a provider of digital destination guides and concierge services for luxury hotels, was frustrated with its existing CRM: reps needed an easier way to log and manage calls, managers lacked visibility into activity, and manual invoicing created a growing backlog. DigiMapps turned to Zendesk Sell (and later integrated Paycove) to address both productivity and billing pain points.

Zendesk Sell centralized rep communication with automatic call logging, recordings, a native dialer and robust reporting, while a Paycove integration auto‑generated invoices from Sell and processed payments via Stripe. As a result of Zendesk Sell and Paycove, reps increased monthly calls 4x in three months, DigiMapps saw a 175% boost in monthly sales growth, Mark Misiak saves about 2.5 hours per week, and average days invoices remain open dropped by 60%.

DigiMapps

Mark Misiak

Head of Sales