Case Study: Deputy achieves faster, AI-first support with Zendesk Messaging

Deputy cuts support tickets 84% with Zendesk Messaging

Deputy, a global people platform for shift work, faced fragmented customer support across multiple systems, making it difficult to measure performance and improve operations. To address this challenge, the company implemented Zendesk Messaging.

By consolidating onto Zendesk and thoughtfully deploying its AI agents, Deputy transformed its support. The solution deflected nearly 60% of inquiries and resolved over 65% of conversations in messaging, leading to an 84% reduction in ticket volume. This allowed support specialists to focus on complex issues while maintaining a customer satisfaction score above 86%.

Deputy