Case Study: Best Egg achieves 80% chat automation and $500K+ annual savings with Zendesk Messaging

Best Egg automates 80% of chat inquiries with Zendesk Messaging

Best Egg, a fintech company providing personal lending and financial health tools, faced the challenge of scaling its customer support efficiently while operating within strict industry regulations. Their agents were overloaded with simple inquiries, preventing them from focusing on more complex customer needs. To modernize their digital experience, they turned to Zendesk and implemented Zendesk AI agents.

The solution involved using Zendesk's AI to automate customer interactions directly within their existing platform. This allowed Best Egg to provide instant, compliant support and free up human agents for more sensitive conversations. The results were significant: they automated approximately 80% of chat inquiries, achieved 24/7 support availability, and saved over $500,000 annually. Zendesk AI also drastically reduced the time needed for content compliance checks and enabled rapid response to emerging customer concerns.

Best Egg