Case Study: Snap Kitchen saves hours every week with Zapier

Snap Kitchen Automates Customer Care and Saves Hours Every Week

Snap Kitchen, a healthy meal kit company, needed a more scalable way to handle customer feedback as it grew from a small chain into a food-tech business. Using Zapier with Freshdesk and Slack, the team wanted to avoid manually routing emails and support requests while improving visibility for customer care and engineering.

Zapier automated key support workflows for Snap Kitchen by turning emails into Freshdesk tickets, sending Slack alerts for new or updated tickets, and routing escalations to the right teams. This helped the company save hours each week, reduce custom coding work, and keep customer issues visible around the clock, allowing the team to focus more on product and app development.

Snap Kitchen

Scott Brittain

Chief Technology Officer