Case Study: Smith.ai saves 250+ hours weekly with Zapier

Smith.ai saves 250+ hours weekly with Zapier

Smith.ai, a live chat and call answering service, faced the unsustainable challenge of manually reviewing thousands of daily client calls for quality coaching. They also needed to eliminate delays in responding to customer feedback to maintain high client satisfaction. They turned to Zapier for a solution.

Using Zapier, Smith.ai automated silence detection in call transcriptions by connecting ClickUp with custom JavaScript, and set up automations to route low feedback scores directly to the correct teams. This solution saved over 250 hours weekly, gave coaches real-time visibility into calls needing attention, and dramatically sped up response times to customer feedback. Zapier enabled Smith.ai to improve customer experience and operational efficiency at scale.

Smith.ai