Case Study: Smart Charge America scales operations and boosts scheduling with Zapier

Smart Charge America speeds appointment scheduling 75% with Zapier

Smart Charge America, an electric car charging solutions company, faced significant scaling challenges. Their manual processes for customer quotes and installation scheduling were time-intensive and threatened their ability to grow efficiently. To overcome this, they turned to automation using Zapier.

Zapier implemented automated workflows, or Zaps, that connected applications like Typeform, Copper, Airtable, and Gmail. These integrations automatically processed quote requests, assigned sales reps, scheduled installations with calendar invites, and sent follow-up communications. The results were substantial: scheduling became 75% faster, the team saved 145 work days, and estimators could process 15 more quotes daily. Zapier enabled the company to scale its operations without needing to hire a prohibitively large staff.

Smart Charge America