Case Study: Calendly saves 10+ hours every week with Zapier

How Support & Product Teams at Calendly Save 10 Hours Every Week

Calendly, the online scheduling company, needed a better way to share information between its support, product, and sales teams. Their tools didn’t sync well, so employees were manually transferring data across departments, which caused mistakes, delays, and wasted time. They used Zapier to connect Zendesk with the rest of their stack, including Airtable, Gmail, and Salesforce.

With Zapier, Calendly automated ticket routing so support feedback goes straight into Airtable, new leads are emailed to sales through Gmail, and leads are also created in Salesforce. This streamlined cross-team communication and removed manual data entry, saving Calendly 10+ hours every week, with the support and product teams each saving at least four hours.

Calendly

Kate Riney

Brand Storyteller