Case Study: Munk Store boosts customer engagement and reviews with Zapier and Bonjoro

How an eCommerce Store Uses Bonjoro & Zapier to Connect with Customers

Munk Store, a Denmark-based eCommerce retailer, wanted to bring the personal feel of its brick-and-mortar stores to its online shop. Using Zapier with Bonjoro and Google Sheets, the small team needed a way to turn new orders into personalized customer follow-ups without adding manual work.

Zapier automated the process by creating Bonjoro tasks from new Google Sheets order rows, letting Andreas and his team record and send thank-you videos to customers. The result was a stronger customer connection and measurable gains: Munk Store reached #1 in the men’s fashion category on Trustpilot, email open rates rose over 25%, click rates nearly doubled, customers left almost 10% more reviews, and the team saved about one hour per day.

Munk Store

Andreas Lodahl

Ecommerce Manager