Case Study: swissQprint optimizes global support communication with Zammad

swissQprint - Customer Case Study

swissQprint, a Swiss manufacturer of digital printing systems, faced a challenge managing a high volume of international customer inquiries in multiple languages through a shared Outlook inbox. This unstructured process was inefficient and time-consuming, prompting them to seek a better solution from vendor Zammad, a ticketing system.

By implementing Zammad, swissQprint gained a structured and efficient system for handling support tickets across its entire company. The solution resulted in a significant reduction in internal email, faster ticket distribution, and shorter response times. The team found Zammad to be user-friendly, performance-strong, and a key tool for improving coordination and cross-departmental work, all for a low monthly maintenance effort.

swissQprint